Our Services

Experience the added value of ordering your Atlassian software and Marketplace apps from Mumo Systems:

• Transparent pricing—Atlassian's advertised price is your price
• Purchase orders accepted
• Payment terms that meet your corporate requirements
• Unlimited quotes so you can evaluate all of your options
• No hassle renewals, upgrades, and co-terming of licenses
• Partner insights on pricing options and promotions

Let us guide you to the best licensing solution to meet your Cloud, Data Center, or Server software needs.

Where do you want to go? Whether you're moving from an old legacy system to Atlassian for the first time or wanting to migrate from self-hosted to an Atlassian Cloud instance, we have the experience to get you there.

We support the following migrations:

• Atlassian Cloud, Data Center, and Server migrations between platforms
• Vendor systems (Rally, ServiceNow, Cherwell, etc.) to Atlassian tools
• Legacy and home grown systems to Atlassian tools
• AWS, Azure, and Google cloud migrations
• Source code repositories (SVN, CVS, Mercurial, etc.) to Git

Our seamless migration plans include:

• Complete technical assessments and data analysis
• Tested and proven migration planning methods
• Safe and highly secure data transfer
• Smooth transitions with minimal downtime
• Risk mitigation and contingency planning

It is not uncommon for organizations to accumulate multiple instances of Jira, Confluence, or other Atlassian tools. Whether by corporate acquisition or independent teams initiating instances over time, we can bring order to your chaos by consolidating two or more instances.

• Break down silos and improve collaboration across teams
• Reduce costs and overhead from duplicative licenses, systems, and application management
• Improve planning, reporting, and transparency across the organization

Fine-tune your applications, processes, and systems with a comprehensive optimization assessment.

Your custom evaluation will include:

• Expert observations on your current state
• Complete evaluation of applications, systems, and environment
• Pinpointed process optimization opportunities
• Identified efficiencies and cost saving measures
• Detailed improvement recommendations in a formal Assessment Report

Process improvement is the cornerstone of every other service we provide. Our goal is to help streamline your work processes to improve teamwork and organizational efficiency. Whether you're adopting Agile best practices, ITIL methodologies, DevOps strategies, or just wanting to explore your options; we work alongside your teams to advise on proven best practices and experienced insights to improve the way you work. 

Improve the collaboration between your information technology operations and development teams to deliver better software faster. With in-depth expertise in the development life cycle, we consult with teams large and small to help them increase software releases while improving quality at the same time.

Continuous Integration and Deployment (CI/CD)

Supercharge your development and system delivery using CI/CD to give your software teams the edge they need to improve release cycles, quality, security, and rapid feedback acquisition. Whether you're looking to refine CI/CD systems already in place or introduce your teams to these practices for the first time, we can help. 

Automated Testing with Selenium

Selenium is widely used to automate testing environments for browser-based applications; is used in many browsers and operating systems; and can be controlled by many programming languages and testing frameworks. Tests can be recorded and played back by a testers or fully automated as part of a CI/CD solution.

As part of your DevOps strategy, we specialize in Selenium-based testing to help teams:

• Understand Selenium and how to construct and maintain tests
• Leverage testing automation and script generation
• Build complete test suites for application
• Integrate tests into CI/CD processes using Bamboo and other Atlassian tools

Apply ITIL best practices to implement a service desk that streamlines your request intake and delivery management processes for incident, problem, change, and service request work. Utilizing the power of Jira Service Desk, we work with clients who are new to using ITSM software, those that are migrating from other tools, and those that want to refine their current projects in Jira Service Desk. 

• Improve response time to meet Service Level Agreements (SLAs)
• Automate repetitive tasks to increase efficiency
• Provide greater visibility, SLA tracking, and reporting
• Improve collaboration between teams to resolve requests

Atlassian software tools typically meet 90% of the requirements organizations have for their collaboration and development software. Atlassian Marketplace Apps often meet the other 10%. However, there are times where your needs are completely unique and you need a custom solution. We're here to help build entirely custom applications to meet your unique requirements—and it is often easier than you might think. As Marketplace Vendors we know exactly how to develop apps that are compatible with Atlassian tools and build them for the future so that as Atlassian software changes, your apps are well positioned to remain compatible. Let us help bring your idea from concept to reality!

We understand your team is busy, so our dedicated Managed Services team is here to help. Our Atlassian-certified experts let you focus on the things you do best, while we keep your systems running smoothly and help your users get the most out of the software. 

Application Maintenance and Service

• Upgrades and Critical Updates - We make sure your system is up to date with the latest functionality and patched with the latest critical software.
• Fine-tuning - As your team and application needs grow, we make sure Atlassian tools are fine-tuned to meet your needs through application configurations.
• Monitoring - We monitor the health of the Atlassian applications and their environment, responding proactively on any underlying issues.
• Troubleshooting - We address performance issues when alerted to them and resolve them in an expedient manner according to ambitious SLAs.

Application Administration and User Support

• Day-to-day administration of Atlassian tools - Administration includes—but is not limited to—workflow modifications, user and permission administration, project configurations, task automation, report generation, general user requests, repository management, build and deployment management, and app management and configuration.
• Bi-weekly planning meetings - Set goals and address ongoing user support issues.
• Ambitious SLAs - We're there when you need us and respond with lighting speed to keep your users working at optimal levels.

For teams new to using Atlassian tools or those needing a refresher, we provide custom training solutions ranging from 15-person hands-on seminars to 1-on-1 advisory sessions to address your unique needs:

• Jira Software, Jira Core, and Jira Service Desk
  • User and agent orientations
  • Project administration best practices
  • Scrum Master best practices
  • Jira administration essentials
•  Portfolio for Jira and Jira Roadmaps
  • Creating roadmap plans
  • Managing team capacity and dependencies
  • Tracking and reporting on progress
• Confluence
  • Content publishing best practices
  • Building a knowledge base
  • Integrations with Jira
• Bitbucket / Git Repository Management
• Bamboo Build and Deployment Management
• Server configuration and maintenance