We’re thrilled to share some big news from the Atlassian ecosystem. Forrester has named Atlassian a Leader in its 2025 Enterprise Service Management evaluation. As an Atlassian partner we are excited about what this means for the teams we support!

This recognition confirms something we’ve seen firsthand because organizations are looking for a modern, flexible way to manage work across IT, HR, operations, finance, facilities, and beyond. Atlassian has stepped into that role with a platform that’s powerful without being overwhelming, and adaptable without becoming complicated.

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Why This Matters

A Platform That Grows With You

Forrester highlighted Atlassian’s strength in flexibility and cross-team collaboration. That means you can start with one team (like IT or HR) and easily expand as your needs evolve.

Faster Results, Less Complexity

Teams consistently report quick setup, intuitive workflows, and fewer roadblocks. It’s not a “six-month rollout” tool, you can get value quickly.

Modern Features Already Built In

AI-powered routing, automation, self-service, and integrated knowledge sharing help teams work smarter, not harder.

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What You Can Do Next

Review Your Current Tools

If you have separate systems for HR requests, IT tickets, onboarding, or facilities work, now’s a great time to evaluate whether consolidating could reduce cost and confusion.

Try Enterprise Service Management Beyond IT

Some of the biggest wins come from employee onboarding, request approvals, incident communication, facilities requests or Asset and procurement management. Choose one business team and pilot a workflow.

Take Advantage of Automations and AI

Even small automations can relieve manual work. If there’s a process your team repeats often, there’s usually an easy automation waiting for you.

Plan Simple Governance Early

Basic naming conventions, request types, and permissions go a long way in keeping your system clean and scalable.

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The Bottom Line

Enterprise Service Management is no longer “just an IT thing.” It’s the foundation for how modern organizations support their people, clients and deliver great services.

We’re excited about Atlassian’s recognition and even more excited to help you take the next step. Whether you’re exploring Enterprise Service Management for the first time or ready to expand, we’re here to guide you through what’s possible.

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FAQ

Why is Atlassian’s leadership position in the Forrester Wave important?

This recognition reinforces Atlassian’s strength as a modern, flexible platform for managing work across the entire organization. It confirms that Atlassian delivers real value in areas like cross-team collaboration, rapid adoption, and intuitive service workflows.

What types of teams benefit from Enterprise Service Management?

While IT teams have used service management tools for years, HR, finance, legal, facilities, operations, and procurement teams now rely on the same capabilities. ESM centralizes requests, automates routine tasks, and helps every team deliver a better service experience.

Do we need to replace all of our tools to adopt ESM?

Not at all. Many organizations start by connecting only a few processes, such as onboarding or facilities requests. Atlassian’s adaptability allows teams to modernize in stages, keeping what works and improving what doesn’t.

How can Mumo Systems help us take advantage of Atlassian’s ESM capabilities?

We guide teams through evaluating their current processes, identifying opportunities for consolidation or automation, and rolling out practical changes that create immediate value. Whether you’re just getting started or expanding ESM across new teams, we help you build systems that stay simple, scalable, and effective.