How Atlassian’s AI-powered assistant, Rovo, transforms collaboration, automation, and knowledge access for modern teams

Atlassian’s Team ’24 Europe event brought together innovators, developers, and enterprise leaders to showcase the latest upcoming technologies in team collaboration. This year, Atlassian revealed advancements designed to streamline workflows and improve productivity across teams and industries.

Among these innovations, Rovo emerged as a standout—a powerful AI tool set to transform how teams’ access information, communicate, and manage tasks, bringing a new level of intelligence to teams. Whether you’re an IT manager seeking rapid solutions, a developer looking to save time, or an enterprise leader focused on strategic outcomes.

Here’s a closer look at how Rovo works, why it matters, and how it complements Atlassian’s ecosystem, including Jira. 

The Core of Rovo: A Trio of Intelligent Features

As Atlassian’s first AI-powered product, Rovo is designed to make finding information and organizing task management as effortless as possible, with the aim of enabling teams to move seamlessly between discovery, collaboration, and execution.

Rovo leverages Atlassian’s ‘cloud teamwork graph’ data model. By aggregating data across Atlassian products and third-party tools, this model provides a comprehensive understanding of your team’s workflows and organizational structures for the tool. The cloud teamwork graph continuously expands its knowledge by incorporating new connections, actions, and events, allowing it to provide your organization with increasingly valuable results.

Each of its three core features—Rovo Search, Rovo Chat, and Rovo Agents—play a crucial role in reducing friction and driving productivity in unique ways.

1. Rovo Search: Accelerating Information Access

Rovo Search, an AI-powered solution, allows teams to access relevant data almost instantly across Atlassian’s suite and integrated SaaS platforms. The feature addresses a common productivity challenge–quickly finding up-to-date and accurate information to solve issues.

With permissions, Rovo Search can look through integrated tools like Google Drive, Slack, or GitHub to find the right information you need to complete a task, find expertise within the business, or check on the status of an ongoing project. This removes the complication of having to learn company jargon, keeping track of projects over several different tools, or digging through team chats to find that one spreadsheet you really need to update.

For example, an IT professional troubleshooting a complex system can use Rovo Search to rapidly retrieve past incident reports and documentation, enabling faster problem-solving and saving time digging through data. 

2. Rovo Chat: Conversational Data Retrieval

Engaging with AI-assistants isn’t always a smooth and fast process, often feeling like you’re talking to a robot and not really getting the answers you were looking for. That’s why Atlassian has made sure Rovo Chat elevates the search experience, allowing users to engage through natural language.

Instead of traditional queries, team members can simply ask Rovo questions, similar to chatting with a knowledgeable colleague. This conversational approach makes data retrieval intuitive and accessible for everyone, especially for those teams spread across different time zones or working remotely.

Consider a developer with a question about an unfamiliar code repository; they can query Rovo conversationally and receive insights without ever having to leave the chat interface. Rovo Chat does the searching for you, and pulls useful company information across Jira and other integrated tools. 

3. Rovo Agents: Automating Routine and Complex Tasks

Many professionals and managers find themselves creating the same tickets over again for repetitive but necessary tasks. Surely there must be a more effective way to get this done? Rovo Agents can take this mundane task off your hands. This is especially useful when it comes to those repetitive tasks that still require strong collaboration. From updating ticket statuses to setting up alerts for critical events, Rovo Agents free up employees to focus on high-value work, doing the mundane for you.

For enterprise leaders or managers overlooking large teams, Rovo Agents can streamline recurring processes, reducing manual oversight and enabling managers to prioritize strategic priorities. With Rovo Agents, routine tasks are efficiently handled, keeping projects moving.

In Jira, individuals can create new agents with distinct actions for individual departments or teams. Users can add knowledge to the agent in addition to its generic knowledge, select actions that the agent should perform, and even create conversation starters.

Agents are designed to:

• Complement your work and reduce repetitive tasks
• Specialize in a particular area to achieve smarter outcomes
• Take actions like create Jira tickets or organize Confluence pages

Atlassian has an in-depth portal answering the most asked questions about Rovo Agents, including how to set up an agent and how to properly converse with Rovo Agents.

When you’re ready to learn how these features can support your individual team, speak to us about integrating Rovo into your team.

Integrating Rovo with Jira: A Perfect Match in the Atlassian Ecosystem

The seamless integration of Rovo with Jira and other Atlassian tools amplifies its effectiveness. When teams use Rovo alongside Jira, they gain instant access to contextual information on tickets, project histories, and documentation without leaving the Jira interface. This integration delivers real-time updates and a complete view of ongoing projects, empowering teams to deliver faster, more accurate results. Rovo can also provide related documents, tickets, and past resolutions, resulting in a more informed and efficient issue resolution process.

Even the most simple integrations with tools can be a roadblock for busy teams, often being pushed back due to lack of time or access to developers. If you’d like to streamline this process and take the stress out of implementing new tools, speak to Mumo, Atlassian’s Platinum and Enterprise Solution partner. 

Rovo’s Unique Value for IT, Development, and Enterprise Leaders

Rovo isn’t just an AI tool; it’s a targeted solution that meets the distinct needs of IT professionals, developers, and enterprise leaders. Each feature supports these roles by simplifying complex workflows, enhancing team alignment, and streamlining access to critical information.

Whether it’s accelerating troubleshooting, reducing interruptions in development, or supporting strategic decision-making, Rovo offers tailored benefits that transform how each team operates and collaborates.

For IT Professionals

Rovo offers real-time access to historical incident data and documentation, significantly reducing troubleshooting times and improving service response rates.

With automated agents, IT teams can offload routine tasks, allowing them to focus on higher-level problem-solving and system optimization. This leads to faster resolutions, fewer bottlenecks, and increased team productivity.

For Developers

Rovo is designed to keep developers focused on coding by reducing the distractions that come from searching for information or managing repetitive tasks.

Rovo Chat, for example, provides developers with instant access to code repositories, documentation, and project histories, minimizing the time spent away from their work environment. Rovo Agents can also automate parts of the development process, such as code reviews or status updates.

For Enterprise Leaders

Rovo’s integration with Atlassian’s platform provides leaders with real-time insights into team performance and how it aligns with business goals. By linking Rovo’s knowledge capabilities with tools like Jira Align, leaders can quickly assess progress, adjust priorities, and make data-driven decisions that resonate across the organization. This allows for agile responses, ensuring teams are working on the most impactful projects.

The Future of AI-Powered Collaboration

By combining intuitive information access, conversational engagement, and process automation, Rovo empowers teams to unlock their full potential in a data-driven, efficiency-focused landscape.

As Atlassian expands its AI offerings, tools like Rovo highlight the value of intelligent support in today’s fast moving business world. Ready to get your team up and running with Rovo? Make sure to contact Mumo Systems, an Atlassian Solution Partner, for professional advice and smooth integration with Jira and other Atlassian products.