Recently released to the Atlassian Marketplace, Checkout became the first Atlassian Marketplace App specifically designed for streamlining catalog management and purchasing in Jira Service Desk. Checkout is especially designed for teams and organizations that are already managing other kinds of service requests in Jira Service Desk and want to extend the same simple and powerful platform to procurement, catalog management, and asset management.
With a mission to make it as easy as ordering on Amazon, Checkout was designed so that employees simply browse a consumer-like catalog of items and services in a Help Desk, add them to their cart, and check out. These requests are then automatically submitted to Jira Service Desk agents responsible for handling the Checkout tickets like they would for other Jira Service Desk request types. The requests can be subject to Jira Service Desk approval workflows.
Rather than having to chase down requirements for user requests, the agents have all of the information they need up front to fulfill orders. The specific items, quantities, and vendor details are included within the request. In addition, spending can be tracked against purchasing budgets assigned to departments or other cost centers. Agents can either immediately fulfill requests with assets on hand or instantly turn the request into a purchase order to vendors using customizable purchase order templates all from within Jira Service Desk.
When orders are fulfilled by vendors, the items are simply marked as received and catalogued in the built in asset management system where they are tracked along with unassigned items or assigned out to individuals across the company. Agents can monitor spending against budgets, while keeping stakeholders informed in Jira Service Desk.
Integration points were purposely built with Jira Service Desk allowing automations to trigger events in Checkout. For example, when a new order is created and an approval workflow exists, it automatically routes the order to the budget owner for approval and disables submission of the purchase order to the vendor. Once the order is approved, the agent is free to submit the order to the vendor. Automation expansions will continue that will allow your teams to build custom flows throughout your organization.