Share Knowledge Across Teams With Confluence

Many teams use Confluence alongside other Atlassian software, such as Jira, to organize and manage agile projects. This remote collaboration tool allows your teams to stay informed whether they work in a physical office, spread out across offices or remotely. It is an all-purpose tool.

Here are some specific ways we have seen teams use Confluence:

• Create a single source of truth for software documentation.
• Create a centralized space to organize project requirements, goals and jobs.
• Provide company wide visibility into project or product status and progress.
• Build templates specific to your business to reduce project setup time.
• Provide feedback directly on files and collaborate across devices.
  
  

While Confluence comes with best-practice templates for your project management and strategic planning needs, sometimes a more custom solution is required. Our team of experts at Mumo Systems has helped businesses customize and use Confluence in all sorts of helpful ways.

While Confluence is a great tool for project management, it also provides access to useful collaboration tools and functionality, to help your team work together in real time.

Here are some examples of Confluence’s team collaboration functionality:

• Collaborative editing lets you and your team work together in real time on software requirements, meeting notes, retros and Confluence pages. When working in Confluence you can see who’s editing the page with you, and see changes as they happen.
• Changes save and sync automatically so no one is overwriting each other’s work. Up to 12 people can edit the same page at the same time for true cross-team collaboration.
• Once you and your team finish edits you can publish, update or save a draft of your work. A draft will also automatically save if you close out of a project.
• Cloud access to Confluence lets you open files stored in Confluence with your desktop apps and edit them, then automatically reupload updates into Confluence.
  
  

Confluence also supports blog posts and discussions. You can share news and announcements across your company, and have active discussions with comments, @mentions and likes. If you have any questions on how Confluence can better support team collaboration, contact us.

According to Atlassian data, “76% of Jira Software customers said they shipped projects faster after adding Confluence.” We believe that number would be even higher if those customers worked with our team at Mumo Systems to use Jira and Confluence to their full potential.

Confluence and Jira Software integration examples:

• Plan and coordinate projects in Jira by keeping track of issues like tasks, software bugs and feature requests. Then easily link these issues to your Confluence page.
• Document project requirements and project timelines in Confluence. Updates made in Jira appear automatically in Confluence. The same applies to Confluence updates.
• Create and update Confluence pages directly from your Jira projects.
  
  

Confluence and Jira Service Management integration examples:

• Use Confluence as a knowledge base for Jira Service Management. Build knowledge base articles in Confluence for easy-to-access reference. Quickly find what you need to resolve Jira tickets including information on previous transactions and incidents.
• Capture customer feedback and create customer surveys in Confluence.
• Improve customer service with knowledge base insights and reporting.
  
  

You know that feeling when your business software just works? At Mumo Systems we’re experts in the Atlassian product suite. We will help you identify the right software solutions for your organization and help you streamline your processes so that you can focus on the work that matters most. Contact us to learn how we can help you work smarter with Atlassian tools.